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Shipping Policy

This policy outlines the timeline and procedures for the production, packaging, and delivery of custom-published books ordered by our organizational clients.

 

1. General Timeline

 

Due to the nature of custom publishing, our timeline is divided into two phases: Production and Shipping. We commit to an estimated total delivery window of 6 to 8 weeks from the date the Final Proof is approved by the client and the Minimum Order Quantity (MOQ) is confirmed.

 

Phase 1: Production (4 - 6 Weeks)

 

This phase begins the day after the client approves the final digital proof and pays the final invoice (minus the initial deposit).

  • Customization & Final Files: 1 week

  • Commercial Printing & Binding: 3 - 5 weeks (Time varies based on order volume and printer capacity.)

 

Phase 2: Shipping & Delivery (2 - 5 Business Days)

 

This phase begins the moment the books leave our printing facility.

  • All orders are shipped via standard ground freight (e.g., FedEx Ground, UPS Ground) directly from the printing facility to the organization's designated shipping address.

  • The estimated transit time is 2 to 5 business days, depending on the destination's proximity to the printing facility.

 

2. Shipping Costs

 

Shipping costs are not included in the wholesale price of the book.

  • Shipping and handling fees are calculated based on the total weight of the order and the destination ZIP code.

  • These costs will be itemized and presented to the client as part of the Final Invoice before the print run begins.

 

3. Designated Shipping Address

 

  • All orders are shipped to the single, commercial address provided by the client on the Customization Intake Form (e.g., the gym, school, or organization headquarters). We do not ship to individual residential addresses.

  • The client is responsible for ensuring the provided shipping address is accurate and capable of receiving large commercial freight deliveries.

 

4. Order Tracking

 

Once the order has shipped from the printer, the client will receive a shipping confirmation email containing:

  • The name of the freight carrier.

  • The tracking number for the shipment.

  • The estimated delivery date.

 

5. Acceptance of Delivery and Damage

 

  • The client must inspect all delivered cartons immediately upon receipt.

  • In the event of lost, damaged, or incorrect items, the client must contact The Story Fundraiser within 48 hours of delivery with supporting photographic evidence and details of the discrepancy.

  • We will coordinate with the printing partner and carrier to resolve the issue, which may include reprinting damaged units or filing a claim.

 

6. Failed Delivery

 

If delivery fails due to an incorrect address provided by the client, or if the organization is unavailable to accept the freight, the client will be responsible for any additional charges incurred for re-delivery or warehousing fees.

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